한국어 · English

Encore Terms of Service

Effective July 25, 2026 (latest update: November 2026, Google sign-in and guarantees by purchase-screen language). This is an English translation. If it differs from the Korean version, the Korean version prevails.

1. The Service

Encore (the "Service") is an information service that checks availability at popular attractions in Japan, such as SHIBUYA SKY, and sends a push notification when a spot matching your conditions opens up.
Bookings and payments for tickets take place on external booking pages (such as Klook), not in the Service, and those operators' terms apply. The Service does not sell tickets.
Some booking links may be affiliate links, and the Service may earn a commission from them. This costs you nothing extra.

2. Accounts

You can view attractions and availability by date without signing in.
Creating and managing alerts, the notification inbox, and buying or restoring a pass are tied to an account, so you need to sign in with a Kakao, Apple or Google account.
You can delete your account anytime in Settings > Delete account, and your account information is deleted immediately. See the Privacy Policy for details.

3. Pass (paid service)

The Encore Pass is a fixed-term pass that removes alert limits for 1 month (30 days) from purchase.
It does not renew automatically. Nothing more is charged when it ends; buy it again to keep using it.
Payment is processed by the Apple App Store or Google Play.

4. Zero-alert guarantee

If you don't receive a single vacancy alert during your pass, we compensate you as follows. The form of compensation follows what the purchase screen showed when you paid.

Purchased on Google Play (Android): after the pass ends, we automatically refund the full amount through Google Play. The refund is usually requested within a day after the pass ends. When it appears depends on Google Play and your payment method.
Purchased on the Apple App Store (iOS) from a purchase screen promising a 1-month extension (including purchase screens shown in languages other than Korean): after the pass ends, it is extended once by 1 month (30 days) for free.
Purchased on the Apple App Store (iOS) from a purchase screen promising a coffee voucher (Korean purchase screen): after the pass ends, you get 1 coffee voucher (the product shown on the purchase screen). We notify you in the app. Enter your mobile number in the app within 30 days of qualifying and we will send it by text message. Vouchers can be sent only to mobile numbers in Korea, and can't be claimed after the deadline.
You must keep at least 1 alert until your visit date: for purchases made from purchase screens since October 2026, you qualify only if at least 1 vacancy alert registered before the pass ends was kept without deletion until the visit date (or the end of the pass, if the visit date is later). The visit date must be on or after the purchase date, and alerts you registered and then deleted don't count.
"Vacancy alerts" means alerts the Service sent to your account during the pass (30 days from the time of purchase), based on the Service's sending records. This includes alerts sent when booking newly opened for your date and when a sold-out spot opened again.
Alerts sent right away for spots that were already bookable at the moment you registered the alert don't count.
Alerts the Service couldn't send because no device could receive them (notifications not allowed, app deleted, etc.) don't count.
If you delete your account before the pass ends, your alert history is deleted too and can't be verified, so you are excluded from the guarantee.
Purchases already refunded (including refunds you got directly from a store) are not compensated again.

5. Refunds

Other than the automatic refund in Section 4, cancellations and refunds follow each store's refund policy (Apple App Store / Google Play) and can be requested from that store's purchase history.
If you have trouble with a refund, please contact us at the address below.

6. Limits of the Service and liability

Availability information comes from checking external booking pages periodically, so actual availability may differ when you receive an alert. The Service does not guarantee a successful booking.
Alerts may be delayed or interrupted by policy changes or maintenance on external booking pages. The zero-alert guarantee (Section 4) still applies in these cases.
The Service is not responsible for problems in the booking and payment process or on external sites.

7. Changes to these terms

If these terms change, we post them on this page and announce important changes in the app or by similar means. By continuing to use the Service after a change, you agree to the updated terms.

8. Governing law

These terms are governed by the laws of the Republic of Korea. This does not limit rights you have under the consumer protection laws of the country where you live.

9. Contact

Operator: DudongLab (두동랩). Email: dudongmap@gmail.com