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Encore Support

Encore checks availability at popular attractions in Japan, such as SHIBUYA SKY, and sends you a push notification when a spot opens up.

FAQ

I'm not getting alerts — Check that notifications for Encore are allowed in your device settings. If you reinstalled the app, sign in with the same account. Your alerts are kept in your account.
Where do I book? — Buttons in alerts and on the availability screen open an external booking page. Payment for tickets happens on that page.
Which account can I use? — You can sign in with Google, Apple (iPhone) or Kakao. Each one is a separate account, so use the same one to keep your alerts and pass.
An alert for a past date disappeared — Alerts for past dates are cleared automatically. You can still see them under History.

Email: dudongmap@gmail.com — we usually reply within 1–2 days.