Encore Account and Data Deletion

You can delete your Encore account and linked data in either of these ways.

Delete in the app

Open the Settings tab in the Encore app.
Tap Delete account.
Tap Delete in the confirmation dialog.

Your account information, linked devices and push tokens, alert conditions and alert history are deleted immediately.

Request deletion by email

If you can't use the app, please send a request from the email address you used to sign in. We will verify your identity and delete your account and linked data.

Email a deletion request

What is kept

Store transaction identifiers and purchase times may be kept in a de-identified form that can't be linked to your account, to handle refunds, duplicate grants and disputes. If time remains on a pass, the link to the purchasing device stays so you can keep using it there, and it is removed when the pass ends.