한국어 · English

Encore Privacy Policy

Effective July 3, 2026 (updated for accounts and passes on July 9, 2026; voucher phone numbers on October 9, 2026; optional tips and offers on October 11, 2026; Google sign-in in November 2026). This is an English translation. If it differs from the Korean version, the Korean version prevails.

Encore (the "Service") is a mobile app that sends alerts when spots open up at popular attractions in Japan, such as SHIBUYA SKY. This policy explains what the Service collects and how it is used.

1. Information we collect

• Account information: when you sign in with Kakao, Apple or Google, the member identifier, nickname (Kakao), and email address (if you consent) provided by that platform. We do not collect passwords. Google's consent screen mentions your name and profile picture, but we do not store them.
• Device identifier: a random UUID generated when the app is installed
• Push token: a Firebase Cloud Messaging (FCM) token used to deliver notifications
• Device information: platform (iOS/Android), language and region settings and app build number
• Access records: IP addresses and request times in server logs (for security, troubleshooting and identifying app-review traffic). Booking-link clicks record only the product, channel and time, with no link to your account.
• Alert conditions: the attractions, dates and times you register
• Purchase records: the transaction identifier issued by the store and the purchase and expiry times. Payment details such as card numbers are handled by Apple or Google and are not collected by us.
• Mobile phone number: only if you are eligible for the 0-alert voucher and enter your number in the app to receive it.
• Tips and offers consent: whether you opted in, when you opted in or out, and records of messages sent and opened

2. How we use it

• To identify your account and keep you signed in
• To send push notifications when a matching spot opens, and to show your alert history
• To confirm purchases, restore them across devices and show your purchase history
• To send the 0-alert voucher by text message (phone number)
• To send tips and offers by push notification — only if you opt in. Based on your alert conditions and observed openings, we tell you about benefits such as the pass. You can use vacancy alerts without opting in, and you can opt out anytime in Settings > Tips & offers.
• To keep the Service stable (such as removing invalid tokens) and prevent abuse

3. Retention and deletion

• Your account information and linked devices, push tokens, alert conditions and alert history are deleted immediately when you delete your account. You can do this yourself in Settings > Delete account.
• Purchase records may be kept without any link to your account to handle refund disputes and abuse. If time remains on a pass when you delete your account, the link to the purchasing device stays so you can keep using it on that device, and it is removed when the pass ends.
• Tips and offers consent and sending records are deleted immediately when you delete your account.
• A voucher phone number is deleted as soon as the voucher is sent, and immediately if you delete your account before that.
• Alert conditions for past dates are kept for up to 90 days for your history, then deleted. Invalid push tokens and linked data are cleaned up automatically. Your alert inbox history is kept until you delete your account.

4. Third parties and processors

• To verify sign-in, we communicate with Kakao (Kakao Login), Apple (Sign in with Apple) and Google (Google Sign-In). Each provider's privacy policy applies.
• To verify pass purchases, we communicate with the Apple App Store and Google Play.
• We use Google Firebase Cloud Messaging to deliver push notifications. Your push token and the alert content may be sent to Google servers outside your country, including the United States.
• Our servers and backups are hosted on Amazon Web Services in Seoul, Republic of Korea, so your information is transferred to and stored in Korea.
• To send vouchers, we provide the phone number to KT Alpha Co., Ltd. (Giftishow Biz), which sends the text message.
• Bookings are made on Klook's website, where Klook's privacy policy applies.
• We do not sell or otherwise provide your information to third parties.

5. Your rights

• You can log out, delete your account and view purchase history anytime in the app's settings.
• If you can't use the app, you can request deletion by email as described on the account and data deletion page.
• To access, correct or delete your information, contact us at the address below.

6. Users in the EU, EEA and UK

• Legal bases: performing our contract with you (accounts, alerts, passes); your consent (tips and offers, voucher phone number); and our legitimate interests (keeping the Service secure and preventing abuse).
• Your rights: you can ask to access, correct, delete, restrict or transfer your data, object to processing, and withdraw consent at any time without affecting earlier processing. You can also complain to your local data protection authority.

7. Children

The Service is not directed at children under 14 (or under 16 where local law requires a higher age).

8. Contact

Operator: DudongLab (두동랩). Privacy officer: Keunsoo Lim (임근수). Privacy inquiries: dudongmap@gmail.com